We have now activated charging for Level 3 Support at the Clinic Help Desk. Support tiers are defined as follows:

  • Tier 1 : Non Medical: Administrative, scheduling appointments, billing and office info related issues.
  • Tier 2 : Routine Medical: Regular reports: (Labs, Pathology, Scans etc) ; Simple protocol questions (dose, products etc)
  • Tier 3 : Clinical: These are medical/herbal conversations and issues that would "normally" be held in a face-to-face appointment or consultation.

Tickets and support requests that are Level 3 but which require less than 5 minutes to review and reply will not be charged. Charging will only take place when a conversation has been satisfactorily resolved/solved and the ticket closed. The invoice will carry the relevant ticket number/s so that by logging in to your own "account space" in the Clinic Hep Desk you can check trhough the relevant tickets - everything is archived securely in your account. This information is also posted on the Clinic Blog on our home page.




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